SHIPPING- IMPORTANT INFORMATION! PLEASE READ THIS SECTION ENTIRELY :)

PLEASE READ THIS ENTIRE SECTION! THANK YOU :)

I KNOW ITS A LOT HERE BUT SHIPPING IS COMPLICATED SO PLEASE READ THE ENTIRE SECTION(S) AS THEY APPLY TO YOU

OK READY?? GO!

CANADA DOMESTIC SHIPPING

All orders will ship in a secure, recycled cardboard box. I do my best to source packaging that is eco friendly, compostable, biodegradable or recyclable in the facilities available to you! Please recycle or reuse the packaging and jewellery boxes! They make great storage, are perfect when traveling to keep pieces safe from damage! Pass on your unused boxes to family and friends!

Unfortunately, Ive had some customers experience damage to items during shipping and so I have improved the security of your items by packaging and shipping this way. Ive had to implement a FLAT SHIPPING RATE for items because of this and these rates are subject to change. I WILL REFUND YOU FOR ANY SHIPPING OVERAGES THAT OCCUR WITH YOUR ORDER WHERE APPLICABLE :)

ALL PACKAGES REGARDLESS OF DESTINATION ARE NOW SHIPPED WITH TRACKING. This has been my practice for awhile now and trust me, its the best, most secure and hassle free way for everyone! That being said, you will receive a tracking number via email with your tracking number. You may use this number and the link provided to track your package. As always, once the package leaves my hands and is in transit and/or crossing border customs, I have no more information or control over its progress or arrival than you do. If you do not receive an email with your tracking number please contact me asap.

Ill try to help with delays where I can but please know that I can do no more than you can - its in the hands of the shipping Gods now.

CANADA and USA SHIPPING COSTS

 ***PLEASE NOTE*** i try and keep shipping costs as LOW as possible HOWEVER items are expensive to ship within Canada and the US unfortunately. This is due to CANADA POST costs and increasing fuel surcharges that all carriers are putting in place due to ever rising fuel and transport costs. I have absolutely no say in these ever changing and increasing costs. Please know that i am always doing my best to gain the lowest and most reasonable shipping prices but i personally cannot do a lot about costs set by the post.

CANADA and USA SHIPPING TIMES

I try to have domestic orders (this excludes custom orders) packaged and sent out in 3-5 business days and time to reach its destination can be anywhere between 2-5 days within Alberta, 5-14 days within Canada and 2-4 weeks or longer, to the USA.

 The USPS continues to have delays and problems with prompt shipping to some areas of the USA. Border delays at Customs are common and can impact delivery times. Please be patient. Again, I try my best to make customs declarations as clear as possible to ensure prompt delivery but customs delays are beyond my control.

 Please feel free to contact me with any necessary arrangements or concerns regarding shipping your order OR if you would like something shipped overseas - Europe, Australia, New Zealand, Asia etc

 

HOLIDAY SHIPPING :

ITS THE BUSIEST TIME OF YEAR FOR SHIPPING!

With shipping being slow and delivery times being very unreliable I am asking everyone to ORDER AS EARLY AS POSSIBLE. I am not able to guarantee that orders will arrive before Christmas if you place an order for CANADIAN destinations after December 05, 2022.

Within Alberta, I ask you to also give about 1-2 weeks from purchase just to be safe! Still, we never know with volumes being high during the holidays so ORDER AS EARLY AS YOU CAN. That my motto!


USA Shipping may take longer than expected due to Covid 19 restrictions, cross border issues and very high holiday shipping volumes. I think it’s reasonable and best practice to let US Customers know that I cannot guarantee any orders arriving on time as it continues to be all over the place. If you are in the US and want to receive an order for the Holidays I  think it’s best to give the post as much as 3 to 4 weeks ship time - that means you should be ordering ON or BEFORE DECEMBER 01, 2020. Even still, I cannot guarantee that orders will find their way to you before Christmas - I don’t want anyone to be disappointed or to deter you from ordering but I cannot in good faith give you any guarantees that it will arrive on time. At this point it’s a cross our fingers and hope it makes it to you on time for the holidays. I wish I had more power over this situation but I simply don’t. I thank you for your patience and understanding!

In CALGARY? FREE PICKUP!!!!!

LOCAL PICK UP IS AVAILABLE! Contact me and we can coordinate a time that suits you!

twigandantlerart@gmail.com

 

SHIPPING TO ALL OTHER DESTINATIONS:

Want to order from Europe, Australia or Other Country?

Please contact me directly and we can do a special order. Rates are subject to those set by the postal regulatory offices. I am happy to provide a quote based on the order and size restrictions. THANK YOU!

Processing and shipping time vary by location and distance to travel by post. I can not always control how long it takes to arrive at a destination.  I always do my best however i am not responsible for orders delayed by Customs/Border control or delays in shipping by postal entities. Please keep in mind peak shipping times like holidays and Christmas etc may have an effect on your order delivery times. I do reserve the right to adjust shipping costs where necessary. Thank you :)

PLEASE CONTACT ME FOR SHIPPING COSTS ON ORDERS TO ALL DESTINATIONS OTHER THAN CANADA AND THE CONTINENTAL USA

Estimated shipping times (how long an order takes to arrive once it has left my hands):

North America: 7-10 business days

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 1-3 weeks

THESE ARE ESTIMATED TIMES. I CANNOT GUARANTEE THEM.

I am not responsible for any import or duty fees that apply to orders - any taxes and/or fees are the responsibility of the buyer.

 IMPORTANT PLEASE NOTE:

Skulls cannot be shipped cross border to the USA or Internationally at this time. They are considered "contraband items" in most cases. I am currently working on this issue and will update when I can! Shipping within Canada, locally in Alberta or Calgary pick up (FREE) is available - please contact me for arrangement as these are special cases and incur special packing and costs due to size, weight etc